FAQ

Frequently Asked Questions

How long until my order ships?

Most items are made to order. We typically print, embroider, or pack orders within 2-3 business days before they leave our hands — we don't fulfill over the weekend. The shipping estimate at checkout covers transit time only, not this production window, so total time in hand is usually production time + shipping time. Preorder drops are different: they print after the window closes and ship by the date shown on the product page.

How long does custom work take?

Custom patch runs take 4-6 weeks from approved proof — mold work and production are the long poles. Other custom formats (hats, shirts, flags, stickers) run on their own timelines, and we give you the date when we send the proof.

Do you ship to APO/FPO addresses?

Yes, worldwide, including APO/FPO. Enter the country as United States, city as APO or FPO, and state as the correct Armed Forces code (AE for Europe, AP for Pacific, AA for the Americas). Once it reaches the facility, transit time is out of our hands and depends on military mail.

What's your sizing like?

Check the size chart on each product page before ordering — fits vary by product (some run true to size, some run athletic/fitted). If you're between sizes or want a looser fit, we generally recommend sizing up.

Can I change or cancel my order after placing it?

Reach out as soon as possible — because production starts fast, there's a limited window to make changes. Email us at cs@twotofly.net right away and we'll do what we can.

What's your return/exchange policy?

All sales are final — we don't offer returns or exchanges. Please double check sizing and details before you order. If something arrives damaged or wrong, contact us at cs@twotofly.net and we'll make it right.