Refund policy

Returns and refunds

Clothing is final sale

Our tees, hoodies, long sleeves and other apparel are printed after you order them, so we cannot take clothing back for a wrong size or a change of mind — there is no shelf for it to go back on. Please use the size guide before ordering; it is built from real garment measurements, not generic charts. If you are between sizes or unsure, email us before you buy and we will tell you which to take.

If clothing arrives damaged, defective, or not what you ordered, we replace it once we have photos — see below.

Stocked items

Patches, stickers, flags and anything showing available stock can be returned within 30 days of purchase. The item must be unused, in the same condition you received it, and in its original packaging, and we need a receipt or proof of purchase.

Gift cards cannot be returned.

If it arrives wrong or damaged

If an item is defective, damaged, or not what you ordered, we replace it. That applies to everything we sell, made to order or not. Email photos of the problem and your order number to cs@twotofly.net. We need the photos before we can send a replacement.

Custom and unit orders

Custom patch runs and unit gear are produced against artwork you have approved, so they cannot be returned for a refund once production has started. This is why we send a proof first and do not begin until you sign off on it. If the delivered product does not match the approved proof, we will make it right.

How refunds work

This applies to 30-day returns of stocked items, and to damaged, defective or wrong-item claims where we refund instead of replacing. Once your return is received and inspected we will email you to confirm we have it, and to tell you whether the refund is approved. If it is approved, the refund is issued to your original payment method. Depending on your bank or card issuer it can take a few days after that to appear on your statement. If it has been longer than that, contact your card company and then your bank — there is usually processing time on their side. If you have done all of that and still have no refund, email us at cs@twotofly.net.

Return shipping

For 30-day returns of stocked items, you are responsible for the cost of shipping the item back to us, and shipping costs are not refundable. If you receive a refund, the cost of return shipping is deducted from it. If an item arrived damaged, defective or wrong, we cover any return shipping we ask for.

Send returns to:

Two to Fly
11304 S 44th Ave
Bellevue, NE 68123
United States

Please do not send anything back to the manufacturer.

If you are returning something worth more than $75, consider a trackable service or shipping insurance. We cannot guarantee that we will receive an untracked return.

Lost or stolen parcels

Two to Fly is not responsible for parcels that are lost, stolen after delivery, or sent to an address entered incorrectly at checkout; claims for those are filed with the carrier by the recipient. Email us anyway — we will help you chase it.

Gifts

If a stocked item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return once we have it. If it was not marked as a gift, or the buyer had it shipped to themselves first, the refund goes back to the buyer.